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Returns

Delivery issue and return support.

KariGO reviews delivery issues for orders in Kano and Abuja. Report concerns quickly so Support can check the order, vendor, Captain and payment records.

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Wrong or missing items

Report the issue with the order reference, item name, quantity and a clear explanation. KariGO will review vendor preparation, delivery handoff and any available evidence.

Damaged or unsafe delivery

Do not consume or use items you believe are unsafe. Contact KariGO Support immediately so the order can be reviewed before any resolution is recorded.

Cancellation before dispatch

Requests made before vendor preparation or Captain pickup are reviewed against the order status. Approved cancellations may proceed to payment or cash reconciliation review.

Cancellation after dispatch

Once a Captain is assigned or pickup has started, KariGO may need to review vendor cost, delivery fee and customer communication before confirming the outcome.

How to report

  • Use the in-app Support Centre when possible.
  • Include your order number and the affected item or delivery step.
  • Do not share OTPs, card details or payment secrets.
  • KariGO will review and respond with the next steps.